Shipping and Exchange Policy

At BtsBand (btsband.com), we strive to deliver your orders quickly and safely across India.

Shipping Policy

1. Shipping Locations

We ship across all major cities and towns in India. Free shipping is available on all orders across India.

2. Processing Time

Orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

3. Delivery Time

Standard delivery takes 4-7 business days depending on your location. Remote areas may take slightly longer.

4. Tracking Your Order

Once your order is dispatched, you will receive a tracking number via email or WhatsApp. You can use this to track your shipment in real time.

5. Shipping Partner

We ship through trusted logistics partners to ensure safe and timely delivery of your products.

6. Damaged During Shipping

If your product is damaged during transit, please contact us within 48 hours of delivery with unboxing photos. We will arrange a replacement at no cost to you.

Exchange Policy

1. Exchange Eligibility

We offer exchanges within 7 days of delivery for:

Wrong product delivered
Defective or damaged product
Size/variant mismatch (if applicable)

2. Exchange Process

Contact us via WhatsApp or email with your order details and photos
Our team will verify and arrange pickup
Replacement will be dispatched within 3-5 business days after receiving the returned item

3. Non-Exchangeable Items

Used or damaged products (by customer)
Products without original packaging
Items purchased during sale (unless defective)

Contact Us

WhatsApp/Phone: +91 87589 65078
Email: btsbandstore@gmail.com
Address: Surat, Gujarat, India