Shipping Policy

At BTS Band, we are committed to delivering your orders safely, efficiently, and on time. This Shipping Policy outlines our order processing, shipping methods, delivery timelines, and other important information regarding the shipment of products purchased through our website.

Order Processing

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends, public holidays, or during promotional events may require additional processing time. Once your order has been processed and shipped, you will receive a confirmation email containing your shipment details and tracking information.

Please ensure that all shipping information provided during checkout is accurate. BTS Band is not responsible for delays or delivery issues resulting from incorrect or incomplete shipping addresses.

Shipping Methods and Delivery Time

We offer standard shipping services for both domestic and international customers.

Domestic Shipping

• Processing Time: 1–3 business days
• Estimated Delivery Time: 5–10 business days after dispatch

International Shipping

• Processing Time: 1–3 business days
• Estimated Delivery Time: 7–21 business days after dispatch, depending on the destination country and local customs procedures.

Delivery times are estimates only and may vary due to factors beyond our control, including weather conditions, customs inspections, carrier delays, high seasonal demand, or other unforeseen circumstances.

Shipping Charges

Shipping charges are calculated at checkout based on the destination, package weight, and selected shipping method. Any applicable shipping fees will be displayed before order confirmation.

From time to time, BTS Band may offer free shipping promotions on qualifying orders. Such promotions will be clearly communicated on our website and may be subject to specific terms and conditions.

Order Tracking

Once your order has been shipped, a tracking number will be sent to your registered email address. Customers can use the tracking number to monitor the status and progress of their shipment through the carrier's website. Tracking information may take up to 24–48 hours to become active after dispatch.

Customs, Duties, and Taxes

For international shipments, customs duties, import taxes, and other related fees may be imposed by the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping fee. We recommend contacting your local customs office for information regarding applicable charges before placing an order.

Lost, Delayed, or Damaged Shipments

If your order arrives damaged, is significantly delayed, or appears lost in transit, please contact our customer support team within 7 days of the expected delivery date. We will work with the shipping carrier to investigate the issue and assist in resolving it as quickly as possible.

Contact Us

If you have any questions regarding this Shipping Policy, shipping charges, order tracking, delivery timelines, or your shipment, please contact us using the details below:

Legal Name: SHYAM ENTERPRISE
Trade Name: BTS Band

Business Address:
Ground Floor, 25 Radhe Shyam Society,
Near Lajamani Chowk,
Mota Varachha,
Surat, Gujarat - 394101

Email: amishakumbhani25@gmail.com
Phone: +91 9016971403

We will make every effort to respond to your inquiry and resolve any shipping-related concerns as quickly as possible.